Client Care Specialist

Lakeshore Veterinary Specialists is seeking a full-time, Client Care Specialist to join our Client Care Specialist team in Glendale!  Ideal candidates have exceptional communication, customer service, and organizational skills. 

 

Proposed Schedule:

Three weekday evening shifts and every other weekend evening shifts

 

Essential Functions

While under the supervision of the Client Care Manager and the Hospital Manager, the CSR must be able to effectively and accurately perform the following duties that include but are not limited to:

  • Receive all incoming calls
  • Schedule and confirm all appointments (new/ rechecks/ discharge)
  • Receive clients as they arrive and process necessary admission procedures
  • Enter and update pertinent client and patient information
  • Review estimates, consent forms, and code status with clients
  • Process deposits and discuss payment options according to hospital policy and procedures
  • Receive payments for services rendered
  • Process pertinent paper medical records (scanning/linking)
  • Process outgoing and incoming mail
  • Prepare and balance end of day reports, balance cash drawer, balance settlement statements, and monitor stored products and accounts receivables
  • Mail and fax referral letters, process incoming and outgoing radiographs and pending medical records
  • Maintain/stock an accurate inventory of office supplies, forms, brochures, magnets, pens, etc in the front desk and doctors office areas
  • Occasionally type letters and performs other duties as assigned
  • Participate in morning and or evening rounds regarding patients
  • Prepare charts and records for next day appointments
  • Process euthanasia paperwork, discuss cremation and urn options
  • Complete daily and weekly reception check lists
  • Interact with clients (converse, offer a refreshment several times during their visit (even when in exam rooms) 

 

Requirements and duties will vary based on experience and patient needs.

Requirements

Experience

  • At least 2 years of experience in general office work with increasing responsibilities is required.
  • Basic customer service and call center experience is a plus
  • Recent experience at a veterinary hospital is preferred

 Education

  • High school diploma or equivalent
  • Completion of veterinary assistance program or 1 year veterinary medicine experience, preferred, but not required 

 

Skills

  • Computer Skills: Knowledge of Word Processing software. It will also be necessary to become proficient in the use of the practice management software, ImproMed Infinity, and to perform clerical work (update patient records and message center) with speed and accuracy.
  • Client Care and Communication Skills: Excellent written and verbal communication and proficiency at greeting clients graciously. Maintain a harmonious and cooperative relationship with those contacted in the course of a day.
  • Confidentiality: With access to proprietary and other confidential information, must be highly trustworthy and able to handle confidential records and bank deposits.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • While performing the duties of this job, an employee is frequently required to sit for long periods of time; move quickly throughout the hospital; handle delicate instruments and supplies; visualize subtle color differences; verbally communicate with clients and coworkers; and hear audible alarms, telephone calls, overhead pages and internal calls.
    • The employee must regularly lift and /or move up to 25 pounds, frequently lift and /or move up to 50 pounds.
  • Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • While performing the duties of this job, the employee is frequently exposed to fractious animals, various hazardous chemicals, zoonotic diseases and radiation. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually loud.
  • Other Skills and Abilities: Ability to analyze and resolve problems. Must be organized, detailed and able to prioritize tasks in a fast paced environment.  

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Job Details

October 24, 2018
184701766
Client Care Services
Full Time
Glendale
2 Years