Client Care Training Coordinator

 

As a member of Lakeshore’s team, the Training Coordinator is a role model of Lakeshore’s values, upholds best practices and provides training expertise to team members.  The Training Coordinator operates out of Lakeshore’s three locations and must have flexibility to work all possible shifts (days/hours) of operations as needed.  The Training Coordinator must display superior competence in the delivery of exceptional client care service and must provide positive leadership when training the team. 

 

Proposed Work Schedule:

**Work Schedule: 36 to 40 hours per week, based on hospital needs

 

As a member of Lakeshore’s team, the Training Coordinator is a role model of Lakeshore’s values, upholds best practices and provides training expertise to team members.  The Training Coordinator operates out of Lakeshore’s three locations and must have flexibility to work all possible shifts (days/hours) of operations as needed.  The Training Coordinator must display superior competence in the delivery of exceptional client care service and must provide positive leadership when training the team. 

 

While under the supervision of the Training Manager, the Training Coordinator must be able to effectively and accurately perform the following duties that include but are not limited to:

  • Work with Training Manager to develop standards, tools and processes within the training programs (in-house and/or outsourced) and map out annual client care/client service related training plans for technical, client care, and other departments as necessary to support organizational goals and objectives.
  • Design, prepare and identify educational aids and materials to support staff training.
  • Administer and facilitate client care/client service related training programs directly (e.g. didactic, practical, case method, discussion, active learning, cooperative learning and integrating technology), and assign subject matter experts when appropriate, to assure the highest level of training.
  • Host train-the-trainer sessions for internal subject matter experts.
  • Lead the new hire client care training and orientation process for the technical and client care staff. 
  • Ensures new hires are assigned to work days when appropriate trainers are available and informs the client care supervisor when a new hire is ready to take a shift independently.
  • Maintain updated curriculum database and training records.
  • Promote/market available training to employees and provide necessary information about timing of upcoming training opportunities.
  • Conduct organization-wide client care training needs assessment and identify skills or knowledge gaps that need to be addressed.
  • In collaboration with Training Manager, evaluate training effectiveness by assessing application of learning to job performance; recommending future training programs.
  • Use known education principles and stay up-to-date on new training methods and techniques.
  • Gather feedback from subject matter experts, trainers and trainees after each educational session.
  • Assess retention and compliance of protocols and policies, and determine the impact failure to comply has on our ability to provide exceptional client and medical care. Report successes and concerns to the Supervisor.  Assist in the creation of improvement plans for areas of concern and focus.
  • Schedule training sessions with subject matter experts in advance and regularly participate in team huddles so all are aware who will be facilitating the training that day.
  • Communicate training status of new employees to the rest of the team.
  • Research and recommend new training methodologies, techniques, concepts and learning tools.
  • In partnership with the Talent Acquisition Specialist and Training Manager, assist in the development, administration and coordination of the client care aspects for the technician intern and/or extern program, including developing and maintaining partnerships with area schools.
  • Work during a variety of shifts as necessary to allow for reinforcement of training and development of staff.

Our extraordinary benefits package includes comprehensive medical and dental coverage, company paid life insurance, 401k with employer match program, pet care discounts, paid time off, continuing education time off and allowance, quarterly profit sharing bonuses and more!

 

Experience
  • Minimum of three years experience working in a client care capacity
  • Relevant experience related to the client care training of client care specialists encouraged
  • Prior experience of working in a veterinary clinic or human medical setting a plus

 

Education

  • High school diploma; post-secondary education is a plus

 

You can also visit us on the web at www.lakeshorevetspecialists.com.

Our collaborative, communicative, and FUN team sets us apart!

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Job Details

February 15, 2019
201492993
Full Time
Port Washington / Glendale / Oak Creek
3 Years