Contact Center Specialist

 

Lakeshore Veterinary Specialists is seeking a full-time, Contact Center Specialist to join our Client Care team in Glendale! With a commitment to excellence, dedication to service, and respect for each life we touch, the Client Care Contact Center Specialist will provide skilled and compassionate care to our referring veterinary colleagues, clients, and their pets.

 

Proposed Schedule:

First Shift- 36 hours per week, days

**Schedule subject to change due to the needs of the hospital**

 

Why work at Lakeshore Veterinary Specialists?

Lakeshore was founded by a like-minded group of veterinary professionals looking to provide exceptional medical care and client communication in a highly collaborative environment. We are an independently owned, 24/7 multi-specialty,emergency and critical care referral center with three locations in the greater Milwaukee area. We offer the most advanced diagnostic equipment in Wisconsin. Our team of over 30 doctors includes numerous emergency clinicians with years of dedicated experience and a love of teaching. Board-certified specialties include surgery, internal medicine, neurology, oncology, emergency & critical care, dermatology, anesthesia, ophthalmology, and dentistry. A certified physical rehabilitation veterinarian and a residency trained veterinarian in cardiology round out our team. Our multi-doctor practice provides an environment that is exciting, fast paced, and professionally challenging while keeping a team approach to patient and client care at the center of our focus.

 

ESSENTIAL FUNCTIONS

While under the supervision of the Client Care Manager and the Hospital Manager, the Contact Center Specialist must be able to effectively and accurately perform the following duties that include but are not limited to:

  • Receive all incoming calls quickly and thoroughly
  • Clearly and completely documenting all calls in LVS computer system
  • Schedule and confirm all appointments (new/ rechecks/ discharge)
  • Enter and update pertinent client and patient information
  • Review estimates, consent forms, and code status with clients
  • Process deposits and discuss payment options according to hospital policy and procedures
  • Receive payments for services rendered
  • Mail and fax referral letters, process incoming and outgoing radiographs and pending medical records
  • Maintain/stock an accurate inventory (in contact center) of office supplies, forms, brochures, magnets, pens, etc.
  • Complete daily and weekly contact center check lists

 

OTHER AREAS OF RESPONSIBILITY

  • Receive clients as they arrive and process necessary admission procedures
  • Employees may be required to assist other locations on a normally scheduled day should the need arise
  • Prepare charts and records for next day appointments
  • Process euthanasia paperwork, discuss cremation and urn options
  • Process pertinent paper medical records (scanning/linking)
  • Process outgoing and incoming mail
  • Clean and maintain front desk, waiting area, exam rooms, and client bath room
  • Others duties/tasks as assigned

 

Experience

  • At least 2 years of experience in client services and hospitality is required.
  • Recent experience at a veterinary hospital is preferred.
  • Previous experience in a call center is preferred.

 Education

  • High school diploma or equivalent
  • Previous experience in a call center is preferred.

 

                    Our collaborative, communicative, and FUN team sets us apart!

 

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Job Details

April 23, 2019
201462083-G
Client Care Services
Full Time
Glendale
2 Years