Training Coordinator

 

As a member of Lakeshore’s team, the Training Coordinator is a role model of Lakeshore’s values, upholds best practices and provides training expertise to team members.  The Training Coordinator operates out of Lakeshore’s three locations and must have flexibility to work all possible shifts (days/hours) of operations as needed.  The Training Coordinator must display superior competence in the completion of technical duties and must provide positive leadership when training the team.  

 

ESSENTIAL FUNCTIONS

While under the supervision of the Training Manager, the Training Coordinator must be able to effectively and accurately perform the following duties that include but are not limited to:

  • Work with Training Manager to develop standards, tools and processes within the training programs (in-house and/or outsourced) and map out annual training plans for technical, client care, and other departments as necessary  to support organizational goals and objectives.

  • Design, prepare and identify educational aids and materials to support staff training.

  • Administer and facilitate technical and client care training programs directly (e.g. didactic, practical, case method, discussion, active learning, cooperative learning and integrating technology), and assign subject matter experts when appropriate, to assure the highest level of training.

  • Host train-the-trainer sessions for internal subject matter experts.

  • Lead the new hire training and orientation process for the technical and client care staff.  

  • Ensures new hires are assigned to work days when appropriate trainers are available and informs the technical supervisor when a new hire is ready to take a shift independently.

  • Maintain updated curriculum database and training records.

  • Promote/Market available training to employees and provide necessary information about timing of upcoming training opportunities.

  • Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed.

  • In collaboration with Training Manager, evaluate training effectiveness by assessing application of learning to job performance; recommending future training programs.

  • Use known education principles and stay up-to-date on new training methods and techniques.

  • Gather feedback from subject matter experts, trainers and trainees after each educational session.

  • Assess retention and compliance of protocols and policies, and determine the impact failure to comply has on our ability to provide exceptional client and medical care. Report successes and concerns to the Supervisor.  Assist in the creation of improvement plans for areas of concern and focus.

  • Schedule training sessions with subject matter experts in advance and regularly participate in team huddles so all are aware who will be facilitating the training that day.

  • Communicate training status of new employees to the rest of the team.

  • Research and recommend new training methods, like gamification

  • In partnership with the Talent Acquisition Specialist and Training Manager, assist in the development, administration and coordination of a technician intern and/or extern program, including developing and maintaining partnerships with area schools.

  • Work during a variety of shifts as necessary to allow for reinforcement of training and development of staff.

 
Requirements

SKILLS AND EXPERIENCE

Experience

  • Minimum of three years experience working in a veterinary technical capacity

  • Relevant experience related to the technical training of veterinary technicians encouraged

 

Education

  • Formal Veterinary Technology education or postsecondary education a plus

  • Certified Veterinary Technician (state licensure) preferred

 

Skills

  • Computer Skills: Knowledge of Word Processing software. It will also be necessary to become proficient in the use of the practice management software (ImproMed Infinity). Ability to perform technical work with speed and accuracy.

  • Communication Skills: Excellent written and verbal communication. Ability to influence individuals and groups. Maintain a harmonious and cooperative relationship with those contacted in the course of a day.

  • Other Skills and Abilities: Ability to analyze and resolve problems.  Must be organized, detailed and able to prioritize tasks in a fast paced environment.  

  • Physical Demands: While performing the duties of this job, an employee must be able to verbally communicate with clients and coworkers.  At times, this person may be required to stand for long periods; move quickly throughout the hospital; handle delicate instruments and supplies, visualize subtle color differences, and hear audible alarms, heart, and lung sounds. The employee may on occasion be required to lift and /or move up to 50 pounds.

  • Work Environment: While performing the duties of this job, the employee is frequently exposed to fractious animals. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually loud.

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Job Details

May 16, 2018
134391944
Veterinary Technician
Full Time
Port Washington / Glendale / Oak Creek
3 Years